Q: What can I do online?

A: You can now easily view and pay all your tax bills online now using a credit card, and/or you can schedule one or more e-check payments for the current date or any future dates when you create a portal account. You can also sign up for electronic billing and email notifications for all of your accounts.

Q: I was taxed for a vehicle I no longer have…

A: Please contact the Commissioner of Revenue at 703-955-5108 for any tax assessment concerns or questions. The Treasurer’s Office only collects the payments report due by the Commissioner of Revenue’s office.

Q: Electronic Billing (Let's Go Paperless)

A: When you view one of your accounts, you can now elect to receive future tax bills automatically. Use the manage notifications function to set this up. Once enabled, you will get an email when a new bill or updated bill is available. The email has a link to access the bill directly. From there, you can schedule a payment, or print the bill and mail along with your payment. The bill remains available online (rendered in the same version as if you had gotten a printed bill) so you can access the bill at any time. If you fail to access a new tax bill online at least 30 days before the due date, a bill will be sent by regular mail.

Q: How do I create an account?

A: To begin creating an account, click the REGISTER link in the upper right-hand corner of the gray title bar. You will be asked to enter your email and create a password that you wish to use. The system will then send you an email that will require you to click a link confirming your email address. You will then be routed to a screen where you will enter your SSN and your account number. Your account number can be found on any tax statement issued by Clarke County.

Q: I am not receiving the confirmation email...

A: Email from the taxes.clarkecounty.gov application could mistakenly be blocked by your service provider. Be sure to check your SPAM folder. If you are still having a concern, here are some actions you can take to resolve this problem: Add “noreply@clarkecounty.gov” to your contacts and whitelist the domain. Confirmation emails from tax.clarkecounty.gov will have a “From” header with the following email addresses: noreply@clarkecounty.gov

Q: I am at the screen that says "Confirm Email Address", what do I do now?

A: Go to your email inbox and click on the link at the end of the message (where it says "Please confirm your account by clicking here"). When you do this, a new window or session will open with the message "Thank you for confirming your email. Click here to continue".

Q: My account number is not being recognized to link my accounts. How can this be resolved?

A: Account numbers in the new tax system are eight digits long and begin with a "1".If you need your new account number please call us at 540-955-5160, Monday – Friday, 8:30 am – 5:00 pm.

Q: How can I have the system resend the confirmation email?

A: To resend a confirmation try to log in to the system. You should immediately see a message telling you that a confirmation message has been sent and the email address that it was sent to. The confirmation email will originate from noreply@clarkecounty.gov.

Q: Some accounts are not linked to my portal account, how can I get access to these accounts?

A: When you create a portal account and go through the link account process, the system is selecting all accounts that have your SSN or Driver's License Number. If you do not see an account, it is most likely because your name is not associated with the account. If you need to have access to an account for someone else in your household, and your name is not on that account, the other household member has to first create a portal account, and then grant you access using the "Settings -- Manage Access" function in the menu bar at the top. Once they grant you access, their account will show up when you log-in.

Q: I know there is an account with my name that I should see. How do I request access?

A: Use the "Services" dropdown to request access to an account that you are sure should be linked to you because your name is or should be on the account. Please note that access to tax records is only given to the registered owners. If you need access to view or pay for someone else’s tax records you should contact the property owner and ask them to give you login access to their online account. For more information, see FAQ Manage Access.

Q: I'm getting ready to file my income taxes, how do I find the amount of taxes I paid?

A: To find the amount of taxes paid, make sure you are on the Summary of Accounts page (click on "My Accounts" in the menu bar to return to this page). Select the "Services" drop down box and then select "View Payment History". This will show you the payment history by year by tax type for each of your linked accounts. To find the amount billed by year, select "View Tax History".

Q: What Does Grant Access mean?

A: Grant Access is an online feature for combining accounts and the sharing of tax records. Examples: A family can consolidate all of their individual member’s tax records under a single online account. A business can give their accountant access to their online account to manage the tax payments.

Q: How can I give someone else access to my tax records?

A: Use the Grant Access feature. To give someone else access to your online tax records, first create an online account for yourself, link your tax records to your online account, and then Grant Access to the other party using "Settings” “Manage Access" (settings is located near the top of the screen). The other party must also have an online account and have activated their online account by acknowledging the link in the confirmation email and have logged in to the account at least once. When access is granted, an email is sent to the grantee informing them that they have been given access and they can view the tax records when they next log in. The property owner can also revoke access by following the same process.

Q: How does electronic billing work?

A: When you view one of your accounts, you can now elect to receive future tax bills automatically. Use the manage notifications function to set this up. Once enabled, you will get an email when a new bill or updated bill is available. The email has a link to access the bill directly. From there, you can schedule a payment, or print the bill and mail along with your payment. The bill remains available online (rendered in the same version as if you had gotten a printed bill) so you can access the bill at any time. If you fail to access a new tax bill online at least 30 days before the due date, a bill will be sent by regular mail.

Q: If I enroll in electronic billing, can I change my mind and opt out?

A: Yes, just access the notifications function on the account and uncheck the electronic billing option.

Q: I clicked the link to reset my password and nothing happens. How do I reset my password?

A: The portal automatically removes accounts that are "inactive". So if you set up an account but never confirmed or linked your portal account to your tax account, the portal account will get automatically deleted. Many users that try to reset their password, in fact, have no account at all. If you get no response to the password reset, try to register again.